Team Leader - Collection (Multiple Locations)

RISK - Collection

04/10/2020

Job Description-Team Leader

 

Summary:

Primary objective is to drive, supervise Higher Vintage portfolio (DPD 90-180) through Team. To deliver continuous results, drive improvement through initiatives, identify productivity and improve the same

 

Job Responsibilities:

  • Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
  • Analyze the performance of collection agencies and provide them corrective action for improvement.
  • Preparing daily/weekly/monthly reports basis the performance of agencies.
  • To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
  • Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
  • Analyze the performance of collection agencies and providing them corrective action for improvement of performance.
  • Ensuring that the field executive visits maximum number of cases in a day as per company policy.
  • Training and development for team Motivation.
  • Should be able to resolve complaints in coordination with other departments.
  • Work very closely with team members to solve customer problems.

 

Desired Profile:

  • Graduate, with minimum 2 years of collections experience.
  • Candidate should have team handling experience.
  • Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
  • Should have experience in agency management preferably in high vintage.
  • Computer literacy: internet, email, MS Excel, MS PowerPoint
  • Should be able to coordinate with other department efficiently to resolve queries.

 

Who should join?

  • Candidates who are result oriented.
  • Candidates who are process oriented
  • Candidates with 2years (+) of re

Please send your resume on email IDs mentioned for respective locations