Specialist - Tele Sales (Navi Mumbai)

Specialist – CRM - Telesales (Airoli, Mumbai)

Objective:

The objective of this position is to deliver monthly sales targets while keeping quality and customer satisfaction as per Business standards.

Key responsibilities/duties

• Timely login, adherence to business requirements.
• Calling customers and convincing for personal loan.
• Filling the application form flawlessly.
• Timely follow up with clients to ensure better conversion.
• Managing the relationship with the customer until the contract is signed.
• Delivering required login hours, talk time & maintain wrap time within the specified targets.
•   Possess wise understanding of reports to understand the Daily/Weekly/ Monthly targets.
• Reporting issues to immediate supervisor.
• Applying the feedback delivered by Quality, Training & Team leader.

Experience and expertise

• Qualification – HSC and above.
• Fluent in written and verbal language.
• Minimum 1 Year of experience
• No PIP, warning letter, no special commitment to complete project if any.

Nice-to-have areas

• Able to communicate in other languages.
• Good typing speed with 95% accuracy.
• Personal loan sales experience.
• Have worked on predictive dialer.

Personal characteristics

• Pleasant personality and well disciplined.
• Possess good understanding and maturity.
• Able to summarize issues appropriately
• Flexible with work culture.
• Soft spoken and courteous.
• Assertive and composed attitude.
• Responsible for task allotted.  
• Able to work in group.
• Go getter attitude.

Interested Candidates can send their resumes at dimple.mota201241@homecredit.co.in