Assistant Manager

Assistant Manager- Sales Operations

Objective:

• Smooth functioning of business support operational activities within Sales Function.
• To process dealer applications within timeline with no errors / resolution of errors.
• Ensuring that POS files are processed within the defined TAT along with disbursement of money.
• Reactivation of Non-Selling POS’s to Selling POS’s

1. Payment rejections - check in Dealer Disbursement Report and coordinate with Ops Payments & POS Maintenance team for curing
2. Resolution TAT for CL/FS errors – no queue for more than 2 weeks
3. Reduction in contract cancellation
4. Tracking of physical mandates to reach BO
5. Managing Courier issues/delays
6. Review of reports (Returns, Signed & Approved pipelines, Cancellation report, Contract Summary, Time to Money)
7. Training Need Analysis basis the errors marked (Trend analysis for POS/SA/RA/DSM/ASM)
8. SPOC for Zone – information sharing (rule changes/process updates)
9. Escalations handling at the Zone level
10. Checking & compiling data for relogin/exceptional pay-out/activation (EMIs paid)/hold cancellation
11. Zone feedback to HQ on suggested changes in BO rules/incorrect errors marked/additional report requirement/any other feedback
12. Coordination with DSMs/ASMs/SAs/RAs/POS/Trainer
13. Facilitate payment reconciliation for dealers
14. Product mapping at POS
15. DSA Activities (Supporting Network in onboarding DSA Partners)
16. Coordinate with DSA RA’s & push for Business volume
17. Reactivate the POS’s who haven’t contributed business in last 3 months
18. Onboard new POS’s in portfolio